Care Related Questions:

Call our number and speak to the receptionist at the location you are seen at. A message will be left for the provider to contact you, if appropriate. Sometimes, the most appropriate action is to see the patient at the clinic or refer then to inpatient services. Please know that phone calls cannot always be returned in the same day. All emergencies should be handled by 911, your nearest ER, or calling the Maricopa County Crisis Line.

Apply for court order care at UPC. They can help you with the paperwork necessary to get your family member an emergency evaluation.

Appointment Related Questions:

As a patient in our clinic, it is your responsibility to keep scheduled appointments. The clinic requires that all appointment cancellations be received by 3:00pm on the prior business day (example by 3:00pm on Friday for a Monday appointment). Failure to cancel the appointment before 3:00pm the business day prior to the scheduled appointment will result in the assessment of a failed appointment fee of $100. Any appointment scheduled and cancelled on the same day will also result in the failed appointment fee

We want you to see the same psychiatrist or nurse practitioner. There are some situations where you might not see your provider. If you are urgently ill and need to see someone same day or if your provider is on a vacation.

We recommend 15 minutes before your first appointment and 5 minutes for all follow ups.

Call the crisis line, 911, or go to the nearest emergency department for urgent matters. Non-urgent matters are handles Monday through Friday 9-5 pm, such as making and canceling appointments, medication refills, and billing questions.

Yes, family members can sit in the appointment with permission of the patient.  Please be aware we can only accommodate up to 2 family members at a time.

Yes. in Arizona Nurse Practitioner’s may practice independently and do not require physician supervision or a collaborative agreement.

Your provider may fill out FMLA and Short-term disability paperwork in an appointment only. Please notify the scheduler in advance that you have paperwork. Failure to mention your paperwork may result in the need to return for an additional appointment. Strategic Mental Health does not fill out Long-term disability.

The first appointment is between 40 minutes to an hour, depending on the severity of the case.  You will be asked a variety of questions about your psychiatric history, medical history, current medications, social history, as well as what is bothering you and bringing you to our office.  Therapy is not provided at the first appointment.

Medication Related Questions:

Please fill out our form online or have your pharmacy send us an electronic request. Please do not ask them to fax a request. These are often sent to incorrect fax numbers and we often do not see them.

Once your request is received it can take up to 72 hours for the request to be processed. Please plan accordingly and request medication refills before running out of your medication.

A prior authorization is a requirement that your physician obtain approval from your health Insurance plan to prescribe a specific medication for you. PA is a technique for minimizing costs, wherein benefits are only paid if the medical care has been pre-approved by the insurance company. This process can take up to 14 days to complete.

Billing and Financial Questions:

Yes, we take most major insurance companies including Medicare and AHCCCS. We will bill our insurance company on your behalf. You will be responsible for any copays, deductibles, or co-insurance amounts.

Strategic Mental Health offers affordable same day pay options for those without insurance. If you do not have insurance, please call our main number and ask for our sliding scale fees.